Chip & Bytes Free Diagnostic
Free Diagnostics for your laptop or desktop computer help you make an informed decision about computer repair. If you live in North San Diego County and have an old computer or laptop you are considering getting rid of – hold the phone! We’ll check it out for free.
|Available every day||This service not available|
|Diagnose virus, spyware, and malware issues and recommend the most cost-effective solution for retaining your data and removing the infection.|
|Diagnose crashes, gray screen, or lock ups and recommend an appropriate fix.|
|Diagnose operating system and software issues including industry-specific software.|
|Discover the true cause of slowdowns and poor performance and make a recommendation on how to get your computer running great.|
|Diagnose display issues – including broken screens, cracked glass, strange colors, no display, blank screens, and more.|
|Diagnose hard-to-track-down hardware issues and internal problems.|
|Check out power issues including charging problems and shorts.|
|Recommend fixes for chassis problems like cracked cases|
The Chip & Bytes Free Diagnostic is the first step for any computer delivered to one of our In-Store locations. The Chip & Bytes Free Diagnostic is valid in-store only for both Apple and OSX-based laptop and desktop computers. Our Free Diagnostic does not cover computer monitors, televisions, or other electronics.
Why do we perform a Free Diagnostic when so many other shops charge money?
Simple: You – the customer. Our Free Diagnostic gives us time to completely check out your computer and report any and all issues so that you can make a well-informed decision. If you do not want to repair your computer after hearing the results of your Chip & Bytes Free Diagnostic, you are welcome to come pick the computer up any time – free of charge. We perform Free Diagnostics at both our locations in San Marcos, CA and Carlsbad, CA, and service the greater North County area all the way from Oceanside to Escondido.
Will I receive an estimate with a cost to repair after the Free Diagnostic?
Absolutely! And thanks to Chip & Bytes fixed prices for all In-Store services, the price you get will be the price you pay. The only exceptions to this rule are parts involved in your repair and changes in our fixed rates (which have remained largely the same since opening years ago). We cannot predict changes in the cost of parts from all of our vendors, so we encourage people to act upon stated estimates as soon as they are able.
Can I have my computer diagnosed on the spot?
At Chip & Bytes, we are sensitive to time issues and understand the importance of getting your computer up and running as quickly as possible. We aim to diagnose all computers the same business day, or next business day at the latest. Unfortunately, we cannot provide immediate diagnostics for each customer as it is impossible to anticipate how long each issue on each specific computer will take to diagnose. Some computers need to run for hours before displaying a hard-to-track-down problem! Customers that do require on the spot diagnosis and repair are encouraged to speak with a Chip & Bytes technician on the phone about accommodating their needs.
How many computers can I have diagnosed?
Unlimited! Home users and small business users that bring their computer in to a Chip & Bytes store are welcome to bring as many computers as they like. Please keep in mind, however, that additional computers will require additional time to diagnose.
I am in the Marine Corps and about to be deployed. Will my computer be diagnosed in time?
Because our first store is right on the border of Oceanside, CA we get a lot of armed forces personnel coming from Camp Pendleton for tech and iphone repair. We understand that deployment times can not be altered, and we will make every effort to get your computer diagnosed and back in your hands as quickly as possible! Remember – just take CA Highway 101 south through Oceanside and make a left on State St to get to our Carlsbad office.
Free Diagnostic for Multiple Computers
Have multiple laptop or desktop computers in need of a Free Diagnostic? No problem! We are happy to diagnose multiple computers for customers.